Wyeth quickly responded to my e-mail and here's what they said:

Dear Ms. Bernardo,

Thank you for taking the time to write us. First, we apologize for the inconvenience this may have caused you. Rest assured that we are looking into this matter and we'll give you updates on Progress Gold's stock availability as soon as we can. In the meantime, kindly provide us with your complete address and contact details so we can properly address your concern.

Should you have further questions or inquiries, please feel free to call us at our Careline number 81-WYETH (02-81-99384) or our toll-free number 1-800-1088-42222. Our lines are open Monday to Saturday (except holidays) from 8am to 8pm. You could also write us at wpicareline@wyeth.com.

Best regards,

Rowena Leus

Careline Specialist

A few hours later upon receipt of their e-mail, I got a phone call from one of their careline representatives to discuss the details of my complaint. Apparently, the major reason for the stock out according to them is the "increase in demand". I can't help but raise my brow for this given reason. Is that so? I am not completely convinced considering that this is not the first time that a heavy stock out of Progress Gold happened. Anyway, I don't want to deal much on Wyeth's grounds for this major problem. As a Product Development Specialist in a Food Manufacturing firm, I know that there are underlying reasons for this. At any rate, they still owe the consuming public a more detailed explanation. What I am particularly after is the message I got from this experience. We recently went to our Pediatrician's clinic in Asian Hospital and I've heard similar concerns from the parents there. So I thought, how many parents went gaga looking for this product in the market? Similarly, how many kids like my daughter suffered a difficult ordeal? Needless to say our choice of product for our kids matters a lot. And so its manufacturer. Putting our trust to them is but an important partnership in raising our kids well. Unfortunately when our partner failed us, we were left with difficult scenarios to deal with. Marketing taglines we usually find for products with kids as primary target market (PTM) talk about trust, reliability, leading the way, etc. It is quite ironic how sometimes they fail to live by these taglines. It's so easy to make claims and add higher value to a product in the market to make it sell more, but in reality, to adhere to it's promise consistently can be at times "fortified" with doubts.

Quite a long time ago, I received through an e-mail a list of restaurants in the Philippines that are offering an "eat all you can dining experience". Buffets in many restaurants are increasingly becoming popular these days so much so that we often find it difficult to choose among the many options. Here in the South, there are a number of restaurants that joined this trend. In the Paseo de Sta. Rosa compound, in particular, Poquito Mas and Cabalen compete in luring the hungry crowds. Poquito Mas offers an international lunch buffet on weekdays and Mexican dinner buffet on weekends. Cabalen on the other hand, carries in its name the banner dishes of the province of Pampanga. It offers an assortment of Kapampangan Cuisine cooked in many different ways such as fried, "gata" (cooked in coconut milk), grilled, sauted, fire roasted (e.g. lechon) etc. Likewise, the foods/dishes come in various forms. Fish, vegetables, meat, poultry, some rice delicacies and sweets abound the dining table. Both eat all you can buffets in these restaurants are priced at Php 299 per person exclusive of drinks. You may rate your money's worth based on quantity and quality of the food choices.

Whenever I go for an eat all you can, eat all you want dining experience, I can't help but ask my self a question of how worthy is it for the money and for all the calories at stake. Sometimes, we over stretched our selves just to get all our money's worth. Then later, we deal on the guilty feelings. It is well and good if the experience is really valuable otherwise, we tend to contest the concept of an eat all you can, eat all you want buffets. We feel regretful if in the end it became much of a worry rather than enjoyment. Therefore, it's better if we think first before digging into that bottomless serving trays and plates. Afterall, the consequences matters more than the superficial enjoyment.